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Your Account PIN and Security Question AnswerClose

To enhance account protection, Sprint requires you to secure your account with a 6- to 10-digit personal identification number (PIN).

You'll need your PIN or the answer to your security question to access your account online, or when calling Customer Service for assistance. This will better ensure that no one else can access your account without your authorization.

Tips for creating a secure PIN:
Choose a 6- to 10-digit number you can easily recall, but make sure it's not easy for someone else to guess. Avoid using parts of your phone number or a birth date for example.

For your protection, you can't create a PIN that contains:

Viewing, modifying or retrieving your PIN:
You can easily view and modify your PIN. If you forget your PIN, you can retrieve it in several ways:

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    Your ZIP Code is requested to ensure that service is available in your area. Please enter a ZIP Code for the primary area in which you will be using your no-contract device.

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    Verizon Wireless requires your Billing Account PIN
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    AT&T must obtain the last four digits of your social security number to verify that you are eligible to receive a phone upgrade.

    This information is securely sent to AT&T. Best Buy Mobile Solutions will not store, sell, or use it for any other purpose than for AT&T to check your upgrade eligibility.

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