To enhance account protection, Sprint requires you to secure your account with a 6- to 10-digit personal identification number (PIN).
You'll need your PIN or the answer to your security question to access your account online, or when calling Customer Service for assistance. This will better ensure that no one else can access your account without your authorization.
Tips for creating a secure PIN:
Choose a 6- to 10-digit number you can easily recall, but make sure it's not easy for someone else to guess. Avoid using parts of your phone number or a birth date for example.
For your protection, you can't create a PIN that contains:
Viewing, modifying or retrieving your PIN:
You can easily view and modify your PIN. If you forget your PIN, you can retrieve it in several ways:
We are currently gathering your credit check results.
Your ZIP Code is requested to ensure that service is available in your area. Please enter a ZIP Code for the primary area in which you will be using your no-contract device.
Our Privacy Commitment to Our Customers
We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.
Best Buy Mobile Friends and Family follow these privacy principles in the collection, use, security and sharing of customer information:
NOTICE. When we ask for your personal information, we will tell you why we need it and what we will do with it.
CHOICE. When we contact you for marketing purposes, we will let you know how to remove your name from future marketing efforts.
SECURITY. We will use reasonable security measures to protect the personal information we receive from you.
SHARING. When we share your information with other companies to help us provide our services to you, we will require them to comply with all applicable legal requirements regarding the privacy of your information.
Information Collected by Best Buy
We may also collect demographic information, including age, personal interests and product preferences.
While you're shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we may request and/or collect personal information when you:
Uses of Your Personal Information
We use the personal information you provide for purposes including, but not limited to:
Personal Information Provided to Best Buy From Third Parties
Information From/About Friends or Family
If you provide us information about others, or if others give us your information, we may store that data and will only use that information for the specific reason it was provided.
Information from Third Parties
We may obtain consumer information from third party providers in order to improve the accuracy of our customer database, increase our understanding of our customers, or to identify potential customers. For example, we get updated addresses from the National Change of Address (NCOA) service to ensure we have the correct contact information for our customers.
Sharing of Personal Information
Best Buy Mobile Friends and Family does not sell, rent or trade your personal information to third parties.
We may need to share your personal information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information to third parties to perform services on our behalf such as:
We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personally identifiable information.
From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
Security of Your Personal Information
We use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. Best Buy cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.
Safe Shopping Policy
We use a variety of information security measures to protect your online transactions with us. The Best Buy Mobile Friends and Family Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as ordering information including your name, address and credit card number. Information you provide to us via our in-store kiosk does not traverse the public Internet.
Best Buy Mobile Friends and Family may use a third party to place cookies on your computer to collect non-personally identifiable information. Although our cookies may contain a unique user ID, they do not collect or store any personally identifiable information.
You may choose to set your Web browser to not accept cookies. However, without enabling your cookies, you will not be able to view, create an account, or make purchases on the Best Buy Mobile Friends and Family Web site.
Our Web server automatically collects clickstream information such as the address (or URL) of the Web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you may have entered on our site, among other things.
Our Web site may also use other technologies to track which pages our visitors view. This anonymous clickstream data provides our customers with a better, more secure shopping experience and helps Best Buy understand how visitors use our Web site.
Third-Party Ad Providers and Interest-Based Advertising
We use third-party advertising companies to serve ads when you visit our Web site or other sites across the Internet. These companies may use their tracking technologies and cookies to collect anonymous information (not including your name, address, e-mail address, or telephone number) about your visits to this and other Web sites. We may also share anonymous information with these companies in aggregate form. In either case, the purpose of the sharing is to provide advertisements about goods and services that may be of interest to you, analyzing and improving the effectiveness of ads and e-mails, and improving and enhancing our site and its content.
Collection of Children's Personal Information
We are committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information online from children under the age of 13.
Concerns About the Privacy or Security of Your Personal Information
Please contact us to report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:
Last revision date: 5.4.11