Please wait …
Please wait …
Please wait …
Your Account PIN and Security Question AnswerClose

To enhance account protection, Sprint requires you to secure your account with a 6- to 10-digit personal identification number (PIN).

You'll need your PIN or the answer to your security question to access your account online, or when calling Customer Service for assistance. This will better ensure that no one else can access your account without your authorization.

Tips for creating a secure PIN:
Choose a 6- to 10-digit number you can easily recall, but make sure it's not easy for someone else to guess. Avoid using parts of your phone number or a birth date for example.

For your protection, you can't create a PIN that contains:

Viewing, modifying or retrieving your PIN:
You can easily view and modify your PIN. If you forget your PIN, you can retrieve it in several ways:

Please wait …
Please wait …
Please wait …
Best Buy Store Pickup Options Close
Loading

More Stores


Please wait …
Please wait …
Please wait …
Free GiftClose

The device you selected includes a free gift with purchase which has been added to your cart:

    * Restrictions apply.
    Credit Check in Progress

    We are currently gathering your credit check results.

    Why is ZIP Code requested?Close

    Your ZIP Code is requested to ensure that service is available in your area. Please enter a ZIP Code for the primary area in which you will be using your no-contract device.

    Coverage Check
    Close
    Loading
    Go
    Zip Code is required
    Zip Code is invalid
    The following accessory has been added to your cart.Close

    Following accessory has been added to cart

    Quantity:

    Failed to add accessory to cart

    Close

    Best Buy Mobile Friends and Family

    Privacy Policy

    TRUSTe Click to Verify

    Best Buy Mobile Friends and Family

    Our Privacy Commitment to Our Customers

    We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.

    Best Buy Mobile Friends and Family follow these privacy principles in the collection, use, security and sharing of customer information:

    NOTICE. When we ask for your personal information, we will tell you why we need it and what we will do with it.

    CHOICE. When we contact you for marketing purposes, we will let you know how to remove your name from future marketing efforts.

    SECURITY. We will use reasonable security measures to protect the personal information we receive from you.

    SHARING. When we share your information with other companies to help us provide our services to you, we will require them to comply with all applicable legal requirements regarding the privacy of your information.

    Best Buy Mobile Friends and Family PRIVACY POLICY

    The following Privacy Policy describes the information and privacy practices for Best Buy Mobile Friends and Family. When you provide us your personal information, you consent to the information practices described in this policy.

    Privacy Policy Contents:

    Information Collected by Best Buy

    • Contact information, including name, mailing address, phone number and e-mail address
    • Purchase information, including credit card number, billing and/or shipping information

    We may also collect demographic information, including age, personal interests and product preferences.

    While you're shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we may request and/or collect personal information when you:

    • Purchase products or services
    • Set up an account online  
    • Participate in a sweepstakes, promotion or survey
    • Contact us with a question or concern
    • Participate in other activities

    Back to Top

    Uses of Your Personal Information

    We use the personal information you provide for purposes including, but not limited to:

    • Fulfilling requests for products, services or information
    • Tracking and confirming online orders
    • Delivering or installing products
    • Providing customer services
    • Administering sweepstakes, promotions or surveys
    • Offering new products and services
    • Improving the effectiveness of our Web sites, our marketing endeavors and our services and offers
    • Conducting research and analysis
    • Sending marketing communications
    • Performing other business activities as needed, or as described elsewhere within this Policy

    Back to Top

    Personal Information Provided to Best Buy From Third Parties

    Information From/About Friends or Family

    If you provide us information about others, or if others give us your information, we may store that data and will only use that information for the specific reason it was provided. 

    Information from Third Parties

    We may obtain consumer information from third party providers in order to improve the accuracy of our customer database, increase our understanding of our customers, or to identify potential customers. For example, we get updated addresses from the National Change of Address (NCOA) service to ensure we have the correct contact information for our customers.

    Back to Top

    Sharing of Personal Information

    Best Buy Mobile Friends and Family does not sell, rent or trade your personal information to third parties.

    We may need to share your personal information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information to third parties to perform services on our behalf such as:

    • Fulfilling our customers' orders
    • Sending marketing communications
    • Delivering packages
    • Scheduling and performing installations
    • Servicing products
    • Fulfilling subscription services
    • Conducting research, analysis or administering surveys
    • Sending regular mail and e-mail on behalf of Best Buy
    • Processing credit card payments
    • Providing chat functions

    The third parties with whom we conduct business are authorized to use your information only to perform the service for which they are hired. They are required to abide by the terms of our Privacy Policy including taking reasonable measures to ensure your personal information is secure.

    We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personally identifiable information.

    From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

    Back to Top

    Security of Your Personal Information

    We use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. Best Buy cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.

    Back to Top

    Safe Shopping Policy

    We use a variety of information security measures to protect your online transactions with us. The Best Buy Mobile Friends and Family Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as ordering information including your name, address and credit card number. Information you provide to us via our in-store kiosk does not traverse the public Internet.

    Cookies, Clickstream Technology, Third-Party Ad Providers and Interest-Based Advertising

    Cookies

    A cookie is a small data file that a Web site or an e-mail may save to your browser, which may then be stored on your hard drive. Our Web site may use cookies to create a more personalized shopping experience for visitors to our site. Cookies simulate a continuous connection — they let us "remember" information about your preferences and session, and allow you to move within areas of our Web sites without reintroducing yourself.

    Best Buy Mobile Friends and Family may use a third party to place cookies on your computer to collect non-personally identifiable information. Although our cookies may contain a unique user ID, they do not collect or store any personally identifiable information.

    You may choose to set your Web browser to not accept cookies. However, without enabling your cookies, you will not be able to view, create an account, or make purchases on the Best Buy Mobile Friends and Family Web site.

    Clickstream Technology

    Our Web server automatically collects clickstream information such as the address (or URL) of the Web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you may have entered on our site, among other things.

    Our Web site may also use other technologies to track which pages our visitors view. This anonymous clickstream data provides our customers with a better, more secure shopping experience and helps Best Buy understand how visitors use our Web site.

    Third-Party Ad Providers and Interest-Based Advertising

    We use third-party advertising companies to serve ads when you visit our Web site or other sites across the Internet. These companies may use their tracking technologies and cookies to collect anonymous information (not including your name, address, e-mail address, or telephone number) about your visits to this and other Web sites. We may also share anonymous information with these companies in aggregate form. In either case, the purpose of the sharing is to provide advertisements about goods and services that may be of interest to you, analyzing and improving the effectiveness of ads and e-mails, and improving and enhancing our site and its content.

    Back to Top

    Collection of Children's Personal Information

    We are committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information online from children under the age of 13.

    Back to Top

    Concerns About the Privacy or Security of Your Personal Information

    Please contact us to report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:

    • Call: 1-888-229-1133
    • Send an e-mail to: support@bbymsolutions.com
    • Send a letter to: Best Buy Corporate Campus Attn: Customer Care/Privacy, 7601 Penn Avenue South, Richfield, MN 55423-3645

    Back to Top

    Privacy Policy Changes

    As Best Buy Mobile Friends and Family continues to improve the services, products and the features we provide, this policy is subject to change. We will post significant changes to this Policy here and/or other formats for you to review. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a manner not described in the Privacy Policy at the time you provided it, we will give you the opportunity to opt-out of having your information used or shared in that new manner.

    Last revision date: 5.4.11

    Back to Top